Do you own a Pebble smartwatch? You’re basically screwed

Left out in the cold

By Shobhit Varma | Dec 8, 2016, 02.04 PM IST
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Pebble, the company that basically popularised smartwatches is now dead. Fitbit has acquired certain assets of the company including software, technology and some key personnel.

So this leaves current pebble owners with one big question. What happens to their smartwatches? Will they get support? Will they be able to send their watches for repair?

No support, no warranty
Well, for the lack of a better word, current pebble owners (like myself!) are screwed. Pebble has officially announced that it will no longer be honouring any warranties for current pebble devices. There will be no support and no exchanges as well. Those who invested in a Pebble smartwatch have been truly left out in the cold.

The company is not accepting any orders on its website but will accept returns and refunds of orders that were completed before December 7, 2016.

Were does that leave owners like myself who spent their hard earned money on a Pebble and chose it over bigger players like Android Wear and the Apple Watch? This is truly a terrible scenario and really leaves customers out to fend for themselves

There is more bad news. While your watch will function currently, as there is no longer any support for the watch as well as its app, there is no guarantee that it will continue to work in the future, especially after iOS/Android software updates.

Pebble, on its support page says “Functionality or service quality may be reduced over time”. For now, the app remains and the watches continue to function as normal but there is no guarantee as to how long it will continue to work.

End of smartwatches?
The death of Pebble is a kick in the guts for both the smartwatch industry in general and crowd funding. The way Pebble has handled its current customers has left a very sour taste in the mouth. Let's see what is the future of Pebble under Fitbit's ownership.

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