And is in talks with affected users
It's rumored that creation of new models has ceased, but the brand has chosen its words carefully in a statement to us:
"We are temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters."
'Safety is the highest priority'
It looks like the world's biggest smartphone brand is going to have to do some serious damage control over the incident, where a US citizen claimed that his phone woke him up smoking and on fire, causing him acute bronchitis :
"We want to reassure our customers that we take every report seriously and we are engaged with Mr. Klering to ensure we are doing everything we can for him. Customer safety remains our highest priority as we are investigating the matter."
Klering claimed that a Samsung representative had accidentally sent him a text stating (according WKYT in the US): " Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it."
We'll update this story as more information appears.
- Samsung Galaxy Note 7 recall: all you need to know